December 8, 2022
  • December 8, 2022

How Kiwi Businesses Leverage VoIP Phone Systems for Success

By on October 16, 2022 0

Even with so much online business these days, phone calls are still a crucial communication channel for customers and staff. How a customer experiences a call can make or break their impression of a business; were they left in a queue for hours, or did someone quickly answer their call and address their concerns?

Businesses across New Zealand have found that a VoIP (Voice over IP) phone system can not only provide customers with a pleasant calling experience, but can also provide a wide range of benefits for the business and its staff, and many are already using it. to their advantage.

Dan Varcoe, the owner of Escape Artists based in Christchurch, was thrilled when he discovered how easy – and beneficial – VoIP is to use. “At first, VoIP was foreign to me,” says Varcoe, who uses Voyager Internet’s VoIP solution, Voyager Voice, for its escape room gaming business. “I thought all phone lines were the same, but the Voyager team taught me the benefits of VoIP.”

What is VoIP?

Simply put, VoIP is a way of using the Internet to make and receive phone calls, which means you no longer need a traditional phone system with lots of hardware or equipment.

Every business has unique needs, but VoIP makes it easy to design the right call flow.


Every business has unique needs, but VoIP makes it easy to design the right call flow.

Ease and flexibility

It may sound complicated, but make no mistake: VoIP is simple to set up and even easier to use. Since you can make or receive calls with your VoIP number wherever broadband is available, you can simply take your VoIP phone with you, plug it in and use it as if you were still in the office. This flexibility is especially helpful for small business owners who often find themselves working even after leaving their desk.

“I can help around the house when it’s busy,” Varcoe says. “It makes it easier to meet our customers’ high communication expectations. Then when I get back to the office, I just bring my phone back and plug it back in.”

Savings and scalability

Since VoIP operates in the cloud, it eliminates the need for expensive on-premises phone systems and hardware. Not only does this save costs, but it also makes it quicker and easier to add (or remove) users as needed.

“It was great to just plug our phones in and have them ready to go, especially being able to add another user without rewiring or anything,” says Varcoe.

The ability to quickly add users has proven invaluable to Christ’s College, especially during times of lockdown, says Director of Digital Services Paul Rodley. The prestigious boys’ school uses a full Voyager Voice system, complete with a softphone add-on, which allows users to take calls through desk phones and headsets.

“Increasing the use of our softphone when needed during lockdowns was a seamless process, and it was achieved in a very short time thanks to Voyager’s quick response,” says Rodley.

VoIP systems can also be easily tailored to individual business needs and budgets.


VoIP systems can also be easily tailored to individual business needs and budgets.

A smooth, professional and personalized call experience

Every business has unique needs, but VoIP makes it easy to design the right call flow. VoIP solutions let you customize how an incoming call is handled, giving you control over things like where calls go, how long they ring, and whether they’re automatically directed to voicemail after hours. opening.

At Escape Artists, for example, Varcoe wanted every phone call answered by a real person, but not every phone in every room ringing simultaneously. “We don’t always sit at a desk, so we needed a phone in every place a member of our staff is likely to be, but also so that they don’t get in the way or disturb customers. “, explains Varcoe. Voyager worked with him to design a stream of calls that would ring at specific locations for designated periods of time. “It was easy for me,” Varcoe says.

VoIP systems can also be easily tailored to meet individual business needs and budgets with optional add-ons that enable a wide range of additional features and capabilities.

Start with VoIP today and save $100

If you want to learn more about how Voyager’s VoIP solution can help your own business, click here to connect with their experts. All new Voyager Voice users will receive a $100 credit if they sign up before November 30, 2022, so contact us today!